1. General Introduction

Jellyfish Việt Nam is committed to absolutely protecting the personal information of customers when they access and use the services provided by us. This Privacy Policy is established to help customers clearly understand how Jellyfish VietNam collects, uses, stores, and protects personal information in accordance with current legal regulations. By accessing the website https://jellyfish-vn.com/, registering, and providing personal information to receive consultation or use services, customers signify that they have read, understood, and agreed to the terms specified in this Privacy Policy.

2. Scope of Information Collection at Jellyfish Việt Nam

During the process of consulting and providing services, Jellyfish Việt Nam may collect the following information from customers:

  • Full name, date of birth, nationality.

  • Phone number, email, contact address.

  • Educational background, foreign language proficiency, learning needs, or service programs of interest.

  • Profile information, personal aspirations, and detailed information required to fulfill services requested by customers.

  • Information of guarantors or parents (for underage students).

  • Necessary documents and papers required for preparing, processing, and finalizing service dossiers. All collected information is based on the customer’s voluntary provision and is used solely for purposes directly related to the company’s service provision.

3. What Purposes Do We Use Your Provided Information For?

Customers’ personal information is used by Jellyfish Việt Nam for the following purposes:

  • Establishing communication channels to exchange and answer customer requests regarding optimal roadmaps and service programs based on personal capacity and aspirations; simultaneously providing detailed information about services, costs, and other specialized contents;

  • Handling professional operations, administrative procedures, and representing customers to work with competent authorities and relevant partners to complete dossiers and services as agreed;

  • Guiding customers to prepare dossiers in accordance with regulations; timely updating processing progress or policy changes from partners and competent authorities;

  • Sending notifications about promotional programs, scholarships, events, or sharing knowledge and useful information to best support customers;

  • Performing data aggregation and analysis activities in anonymous statistical form to research market trends, thereby improving processes and optimizing service quality;

  • Meeting requirements for information provision from competent State agencies or fulfilling other data processing purposes arising after obtaining specific confirmation and consent from customers.

4. Information Security Commitment

  • Jellyfish Việt Nam commits to absolute confidentiality of all documents, papers, exchanged information, and agreements with customers throughout the service provision process. We apply appropriate technical and organizational measures to protect personal data against unauthorized access, use, or disclosure.

  • To best serve customer requests, when necessary, information may be shared with reputable partners and competent authorities directly related to the execution of services. Except for the aforementioned entities, information shall not be disclosed to any other Third Party without the customer’s written consent or official requests from competent State agencies under legal regulations.

  • Customers are responsible for providing complete, accurate, and truthful personal information necessary for service execution. Jellyfish Việt Nam is exempt from all liabilities in case service provision is interrupted or fails to achieve results due to customer-provided information being inaccurate, incomplete, or illegal.

  • Customers can review the Terms of Service between Jellyfish Việt Nam and customers upon registration for clearer understanding!

5. Address of the Information Collection and Management Unit

  • Jellyfish Vietnam Joint Stock Company

  • Email: admin@jellyfish-vn.com

  • Hotline: 096 110 6466 or 024 379 558 46

  • Website: https://jellyfish-vn.com/

  • Address: 1st Floor, Building at No. 15, Lane 4, Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi City, Vietnam

In case Customers wish to access and correct their personal data, they can contact Jellyfish Vietnam JSC via the aforementioned methods.

6. General Terms

  • This Personal Data Protection Policy takes effect from the date Jellyfish VietNam publicly posts it on the Website. Customers understand and agree that this Policy may be amended to suit legal regulations and actual operational conditions. Any changes (if any) will be publicly announced on the website and take effect from the time of posting.

  • The Parties commit to implementing this Policy in a spirit of goodwill and cooperation. Any arising disputes shall be preferentially resolved through negotiation and mediation. In case mediation fails, disputes shall be resolved at the Vietnam International Arbitration Centre beside the Vietnam Chamber of Commerce and Industry (“VIAC”) in accordance with VIAC’s Arbitration Rules. The arbitration shall take place in VIAC in Hanoi, Vietnam; the language used in the proceedings shall be Vietnamese, and the applicable law shall be Vietnamese Law.